PumpVendor.com

Worldwide Shipping from the USA

Your On-Line Source for Pumps and Parts!

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PumpVendor Store Policies

 
PRIVACY:

PumpVendor.com takes your privacy seriously. Please note how your data will be used.

Data For Payment
PumpVendor.com collects the following  information for payment processing:
Name
Email
Address (billing and shipping)
Credit/Debit card details
IP address

The information is collected so that payment can be processed and shipping can occur. The payment data will be shared with a payment processor as well as the order total and possibly order details such as the products ordered. Payment processors include:
PayPal
Authorize.net

Data For Shipping
In order to ship a physical good, a shipping address is needed as well as information like product weight, box sizes, and order totals. This information will be shared with the shipper of the order including but not limited to:
USPS
UPS
FedEx
DHL
Freight Forwarders
Truck Lines

Data For Tax
Your shipping address and product details will be used internally so that an accurate tax calculation can be made.

Data For Analytics
Pages browsed will be tracked by Google Analytics and will be logged by the Web Server. The information tracked and logged will include your IP address.

Data Collected When Browsing The Store
If you fill out our Request a Quote or Pump Selection Help form we will collect your name, e-mail addresses and phone number so that we can reply to you. If you email us we will collect your email address. If you use our site search the search term entered and your IP address is collected.

Cookies
Cookies are small files stored by your browser on your device. They are used to remember preferences and improve the browsing and checkout experience. Our shopping cart uses the following cookies:
Shopping Basket Cookie- sets a basket ID to correlate to your temporary shopping cart file.
Shopper Cookie- saves email, billing address and shipping address so that the next time you check out your address information is already populated. This cookie is created when you submit an order.

Data Retention
Orders- When an order is completed the order information (including email, name, address, products, shipping method, etc.) is stored in a database. That information remains indefinitely or until manually deleted.
Cookies- Shopping Basket Cookies remain for up to 14 days. Shopper Cookie is kept for 1 year.

Data Removal
Orders- contact us to remove order data.
Cookies- can be cleared from your browser by you. The method used depends on the browser and device.

Fulfilling Data Requests
Contact us if you need a copy of your orders.

 
ORDERS:

Orders for items we normally stock are cancellable up until the order is shipped. Special ordered items, custom made items or orders for large quantities that must be special ordered from suppliers are not cancellable unless they can be undone without cost.

Canceled orders that were paid by PayPal will have the PayPal fee deducted from the refund. This is because PayPal does not refund their fees.

Problems with a shipment such as a shortage or incorrect item must be reported within 15 calendar days of delivery.

 
SECURITY:

Sensitive information like credit card numbers are encrypted during the check-out process and are not stored on our system. This information is only used by the banks, credit card companies and card processor to process your order.

All orders should be placed through our secure (https://) on-line shopping cart system.
Do not send credit card information by email, it is not safe to do so.

 
RETURNS:

If you use Yahoo or AOL email then CHECK YOUR SPAM FOLDER!

Problems with a shipment such as a shortage or incorrect item must be reported within 15 calendar days of delivery.

All returns, no matter what reason, must have a Return Authorization Number. Please contact our customer service department at info@pumpvendor.com within 15 calendar days of delivery. Please provide your order number, items to be returned and a brief explanation. Refunds and credits are issued only after inspection of the items once we receive them. We do not take back electronic or electrical items.

All returned items must be in clean, new, unused condition, in their original packaging with all parts, pieces, accessories, manuals, warranty cards etc. Any pump or part that has been installed, tested, had liquid run through it or had electric power applied to it is considered used and not eligible for credit. Special Ordered items and Custom Built or Modified items are not returnable. All returned items are subject to a restocking fee. If the return is coming from outside the US then any import duty, taxes or fees we may be charged will be deducted from the credit we issue. 

Defective items:
All our items carry the manufacturer’s warranties when sold and used within the United States. Warranties are for defects in materials or workmanship only. They do not include wear, mis-use, mis-application, incorrect installation or abuse. Seals are only warrantied against leaks at the initial start-up of the pump. Replacement seals are only warrantied against defects in their manufacture and should be inspected before installing, once installed their is no warranty on replacement seals. The manufacturer or their representative determines if an item is eligible for for warranty consideration, not PumpVendor.com. If you receive a defective item contact our Customer Service Department at info@pumpvendor.com within 15 calendar days for a Return Authorization Number. The item will be inspected and repaired or replaced at the manufacturer's discretion if found to be defective.

Damaged in Shipment:
If your items were damaged in shipment then you need to contact the shipper within 24 hours to file a claim. If the box being delivered is smashed flat, and the items inside are obviously damaged, just refuse the shipment and contact Customer Service. All items returned must be in their original packaging. Items shipped by USPS Priority Mail have no recourse, replacement or refund if damaged.

Product Does Not Meet Your Needs:
Our hope is that you are totally satisfied with your purchases. You may return unused items (minus credit card fees or PayPal fees and shipping and handling charges) by contacting our Customer Service Department at info@pumpvendor.com for a Return Authorization Number. Special Ordered items and Custom Built or Modified items are not returnable.

Refusal to pay Duty:
Refusal or inability to pay Duty, Taxes or Fees is considered abandonment. This may result in the shipment being returned to us (with shipping charges) or the shipper may liquidate the goods. If it does not actually get returned then there will be no credit issued. Any duty, taxes or fees we may be charged for the return as well as return shipping costs and restocking fees will be deducted from the credit we issue.

Refused Shipment Delivery:
If delivery is refused then if the shipment is actually returned by the shipper any credit will be issued minus outbound shipping costs, return shipping costs and any payment processing fees collected by credit card companies, PayPal or banks.

If you use Yahoo or AOL email then CHECK YOUR SPAM FOLDER!

 
ITEMS ARE SUBJECT TO PRIOR SALE:
All items shown on our site are subject to prior sale. We work on a first come, first served basis and cannot guarantee stock availability. If you place an order you will be notified by email if there is an unusual inventory situation.
 
PICTURES, IMAGES, GRAPHICS, DRAWINGS, DESCRIPTIONS AND OTHER FILES:
All images, product descriptions and other files such as PDF files linked on our site are for reference only. They may be "generic" and not an exact representation of your specific pump or part. We do not guarantee their completeness or accuracy.
 
PRICES:
Prices shown on this web site, and offered in written quotes, are in $USD, United States Dollars.
All Duty, Taxes and Fees on orders shipped outside the U.S. are the sole responsibility of the customer. PumpVendor.com does not have control over these additional costs and does not offer to pay for these additional costs.
All prices and shipping costs are subject to change without notice.
We reserve the right to correct prices and shipping costs before shipment is made and after notifying you for approval.
Items that must be shipped by truck will have the freight costs quoted to you prior to shipment.
Orders are shipped only after approval by our management.
 
PAYMENT:

We accept Visa, Master Card, Discover, American Express, PayPal and Bank Wire Transfers.
We also accept cashiers checks, see below.

Canceled orders will have credit card or PayPal fees deducted from any refund.

Credit Cards:
The sale amount is Pre-Authorized at the time the order is placed.
The card is charged when the shipment is actually made unless a back-order goes on for more than 28 days. Then we will charge the card before the 'authorization' to charge expires.

PayPal:
Payment is processed by PayPal at time of Checkout.
You do not need a PayPal account to use this option. You can use your Credit Card at PayPal.

Bank Wire Transfers:
The order is processed / shipped after the Transfer has been Received by our Bank.
You must select the Bank Wire Transfer fee on the Shopping Cart page before advancing to the Checkout page.
See  Bank Wire Transfer Information 

Cashiers Checks or Certified Checks:
Contact us for instructions / arrangements for payment by check:  info@pumpvendor.com

If you use Yahoo or AOL email then CHECK YOUR SPAM FOLDER!

 
SHIPPING:

Click here for Shipping Time Information.

We offer shipping each business day by UPS, FedEx and USPS Mail.
We use only our own shipper account numbers.

Shipping charges are based on our best estimate for weight and box size and may not reflect the actual shipping rate.

For Orders Shipped Outside The U.S.: Freight Charges Do Not Include Import Duties, Taxes or Fees.

Shipping Weights shown on the web pages are Estimates. Box size can also affect the shipping cost calculations.

The HS/HTS (Schedule B) Tariff Commodity Codes shown on our site are for reference only and subject to interpretation and changes by the customs agents in your country.

The Country of Origin for products are subject to change. Different countries use different methods to determine the origin such as actual manufacturing location versus where it was boxed or packaged. Kits can have multiple items coming from multiple origins.

Each year the shipping companies suspend their delivery time guarantees during the Christmas season and for local poor weather or natural disasters.

Large or heavy orders that must be shipped by truck will have the freight costs quoted to you prior to shipping.

*** Orders shipped by USPS Mail do not have reliable tracking capabilities and are made at your own risk.
USPS Mail shipments outside the United States often have no tracking at all.
PumpVendor.com does not assume any responsibility for lost, delayed or damaged USPS Mail shipments.
No recourse or reimbursement is available from PumpVendor.com for USPS Mail shipments.

By default, orders with back-ordered items are held until they can be shipped complete.
You may request partial shipment if you wish, separate shipping charges will apply.

By default, shipments within the United States are sent without a delivery signature requirement. Delivery companies reserve the right to require a signature for any delivery however.

Problems with a shipment such as a shortage or incorrect item must be reported within 15 calendar days of delivery.

 
EORI Number
An Economic Operators Registration and Identification number (EORI Number) is a European Union Registration and Identification number for businesses or individuals which undertake the import or export of goods into or out of the EU. It is required for shipments to European Union countries. Failure to provide this number can result in delayed shipment, refusal of the shipment at the port of entry or even forfeiture of the shipment.

Any business or individual established in the EU (an economic operator) needs to obtain an EORI number from their national customs authority before commencing customs activities in the EU.
 
SHIPPING ADDRESS CHANGES:

Shipping companies are now charging fees for shipping addresses with errors requiring any corrections. Shipping addresses must be correct and complete or it will result in additional charges to you. Matters including wrong street numbers, wrong postal codes, bad spelling, incorrect abbreviations or missing information such as suite numbers will result in additional charges. Changing the address of a shipment in transit will also result in additional charges.

 
SALES TAX:

We currently collect sales tax for shipments to Florida.
No other state sales taxes are collected.

If you are a tax exempt Florida entity you must email us a copy of your current state sales tax certificate before your order can be shipped.
Email your tax certificate to: info@pumpvendor.com

If you use Yahoo or AOL email then CHECK YOUR SPAM FOLDER!

Email us the tax certificate and submit your order on-line with the tax on it. After we get the certificate and the order we will remove the tax from the order. The invoice that is sent with the shipment will not show any sales tax.

 
WORKING / HOLIDAY SCHEDULE:

PumpVendor.com is headquartered in Florida, USA - Eastern Time Zone.
The office is staffed weekdays during normal business hours.
Orders and emails sent on holidays or weekends will be processed the next working day.

Since most of our packages are shipped by UPS we follow their working / holiday schedule.

Holiday Schedule for 2023:
Memorial Day - Monday, May 29, 2023
Independence Day - Tuesday, July 4, 2023
Labor Day - Monday, September 4, 2023
Thanksgiving - Thursday, November 23 and Friday, November 24, 2023
Christmas - Monday, December 25, 2023
New Year's - Monday, January 1, 2024

 

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Official PayPal Seal
We accept Visa, MasterCard,
Discover, American Express, PayPal,
Apple Pay and Bank Wire Transfers