PumpVendor.com

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Your On-Line Source for Pumps and Parts!

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PumpVendor Store Policies

 
PRIVACY:

PumpVendor.com takes your privacy seriously. Please note how your data will be used.

Data For Payment
PumpVendor.com collects the following  information for payment processing:
Name
Email
Address (billing and shipping)
Credit/Debit card details
IP address

The information is collected so that payment can be processed and shipping can occur. The payment data will be shared with a payment processor as well as the order total and possibly order details such as the products ordered. Payment processors include:
PayPal
Authorize.net

Data For Shipping
In order to ship a physical good, a shipping address is needed as well as information like product weight, box sizes, and order totals. This information will be shared with the shipper of the order including but not limited to:
USPS
UPS
FedEx
DHL
Freight Forwarders
Truck Lines

Data For Tax
Your shipping address and product details will be used internally so that an accurate tax calculation can be made.

Data For Analytics
Pages browsed will be tracked by Google Analytics and will be logged by the Web Server. The information tracked and logged will include your IP address.

Data Collected When Browsing The Store
If you fill out our Request a Quote or Pump Selection Help form we will collect your name, e-mail addresses and phone number so that we can reply to you. If you email us we will collect your email address. If you use our site search the search term entered and your IP address is collected.

Cookies
Cookies are small files stored by your browser on your device. They are used to remember preferences and improve the browsing and checkout experience. Our shopping cart uses the following cookies:
Shopping Basket Cookie- sets a basket ID to correlate to your temporary shopping cart file.
Shopper Cookie- saves email, billing address and shipping address so that the next time you check out your address information is already populated. This cookie is created when you submit an order.

Data Retention
Orders- When an order is completed the order information (including email, name, address, products, shipping method, etc.) is stored in a database. That information remains indefinitely or until manually deleted.
Cookies- Shopping Basket Cookies remain for up to 14 days. Shopper Cookie is kept for 1 year.

Data Removal
Orders- contact us to remove order data.
Cookies- can be cleared from your browser by you. The method used depends on the browser and device.

Fulfilling Data Requests
Contact us if you need a copy of your orders.

 

SECURITY:

Sensitive information like credit card numbers are encrypted during the check-out process and are not stored on our system. This information is only used by the banks, credit card companies and card processor to process your order.

All orders should be placed through our secure on-line shopping cart system.
Do not send credit card information by email, it is not safe to do so.

 
RETURNS:

All returns, no matter what reason, must have a Return Authorization Number. Please contact our customer service department at service@pumpvendor.com within 15 calendar days of receipt of the item. Please provide your order number, items to be returned and a brief explanation. Refunds and credits are issued only after inspection of the items once we receive them. We do not take back electronic or electrical items.

All returned items must be in clean, new, unused condition, in their original packaging with all parts, pieces, accessories, manuals, warranty cards etc. Any pump or part that has been installed, tested, had liquid run through it or had electric power applied to it is considered used and not eligible for credit. Special Ordered items and Custom Built items are not returnable. All returned items are subject to a restocking fee.

Defective items:
All our items carry the manufacturer’s warranties when sold and used within the United States. If you receive a defective item contact our Customer Service Department at service@pumpvendor.com within 10 calendar days for a Return Authorization Number. We will inspect the item and repair or replace it if found to be defective.

Damaged in Shipment:
If your items were damaged in shipment contact our Customer Service Department at service@pumpvendor.com so we can make arrangements. If the box being delivered is smashed flat, and the items inside are obviously damaged, just refuse the shipment and contact Customer Service. All items returned must be in their original packaging. Items shipped by USPS Priority Mail have no recourse, replacement or refund if damaged.

Product Does Not Meet Your Needs:
Our hope is that you are totally satisfied with your purchases. For any reason you may return items for exchange or refund (minus shipping and handling charges) by contacting our Customer Service Department at service@pumpvendor.com for a Return Authorization Number.

 
ITEMS ARE SUBJECT TO PRIOR SALE:
All items shown on our site are subject to prior sale. We work on a first come, first served basis and cannot guarantee stock availability. If you place an order you will be notified by email or phone if there is an unusual inventory situation.
 
PICTURES, IMAGES, GRAPHICS, DRAWINGS, DESCRIPTIONS AND OTHER FILES:
All images, product descriptions and other files such as PDF files linked on our site are for reference only. They may be "generic" and not an exact representation of your specific pump or part. We do not guarantee their completeness or accuracy.
 
PRICES:
Prices shown on this web site, and offered in written quotes, are in $USD, United States Dollars.
All Duties, Taxes and Fees on orders shipped outside the U.S. are the sole responsibility of the customer. PumpVendor.com does not have control over these additional costs and does not offer to pay for these additional costs.
All prices and shipping costs are subject to change without notice.
We reserve the right to correct prices and shipping costs before shipment is made and after notifying you for approval.
Items that must be shipped by truck will have the freight costs quoted to you prior to shipment.
Orders are shipped only after approval by our management.
 
PAYMENT:

We accept Visa, Master Card, Discover, American Express, PayPal and Bank Wire Transfers.
We also accept cashiers checks, see below.

Credit Cards:
The sale amount is Pre-Authorized at the time the order is placed.
The card is charged only when the shipment is made.

PayPal:
Payment is processed by PayPal at time of Checkout.
You do not need a PayPal account to use this option. You can use your Credit Card at PayPal.

Bank Wire Transfers:
The order is processed / shipped after the Transfer has been Received by our Bank.
You must select the Bank Wire Transfer fee on the Shopping Cart page before advancing to the Checkout page.
See  Bank Wire Transfer Information 

Cashiers Checks or Certified Checks:
Contact us for instructions / arrangements for payment by check:  info@pumpvendor.com

 
SHIPPING:

Shipping Time Information

Shipping charges do include a processing / handling fee and may not reflect the actual shipping rate.

For Orders Shipped Outside The U.S.: Freight Charges Do Not Include Import Duties, Taxes or Fees.

Each year the shipping companies suspend their delivery time guarantees during the Christmas season and for local poor weather or natural disasters.

We offer daily shipping by UPS, FedEx and USPS Mail.
We use only our own shipper account numbers.
DHL shipments are also available on your DHL account number.
A small processing / handling fee will apply.

Large or heavy orders that must be shipped by truck will have the freight costs quoted to you prior to shipping.

*** Orders shipped by USPS Mail do not have reliable tracking capabilities and are made at your own risk.
USPS Mail shipments outside the United States often have no tracking at all.
PumpVendor.com does not assume any responsibility for lost, delayed or damaged USPS Mail shipments.
No recourse or reimbursement is available from PumpVendor.com for USPS Mail shipments.

By default, orders with back-ordered items are held until they can be shipped complete.
You may request partial shipment if you wish, separate shipping charges will apply.

By default, shipments within the United States are sent without a delivery signature requirement. Delivery companies reserve the right to require a signature for any delivery.

 
SALES TAX:

Florida:
All orders shipped to a Florida address are subject to state sales tax.
Many Florida counties also charge a discretionary sales tax.
The Ship-To zip code determines the total sales tax rate.
Florida tax law states that sales tax is also collected on the freight charges.

If you are a tax exempt Florida entity, you must email us a copy of your current state sales tax exemption card before your order can be shipped.
Email to: info@pumpvendor.com

Pennsylvania:
Pennsylvania sales or use tax may be due in connection with the purchase and delivery of tangible personal property to Pennsylvania individuals and businesses.
The purchaser is required to file a use tax return if tax is due in connection with the purchase and delivery in the Commonwealth.
This notice is required pursuant to the provisions of the Tax Reform Code of 1971. 72 P.S. § 7213.2.

Washington:
Sales or use tax is due on certain purchases delivered or sourced to Washington. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).

 
WORKING / HOLIDAY SCHEDULE:
PumpVendor.com is headquartered in Florida, USA - Eastern Time Zone.
Since most of our packages are shipped by UPS we follow their working / holiday schedule.
Orders placed on holidays or weekends will be processed the next working day.

Holiday Schedule for 2018:
New Year's - Monday, January 1, 2018
Memorial Day - Monday, May 28, 2018
Independence Day - Wednesday, July 4, 2018
Labor Day - Monday, September 3, 2018
Thanksgiving - Thursday, November 22 and Friday, November 23, 2018
Christmas - Monday, December 24 and Tuesday December 25, 2018
New Year's - Monday, December 31 and Tuesday, January 1, 2019

 

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Official PayPal Seal
We accept Visa, MasterCard,
Discover, American Express, PayPal
and Bank Wire Transfers